Frequent Questions

Our professional Austram staff has assembled a list of FAQ but if you have additional questions or comments we would love to hear from you. Please call the Austram customer service line at 800-966-1288 or email us at Our business hours are 8:00 AM to 5:00 PM east coast time Monday to Friday.

What is Coco Fiber?

Coconut fiber is the organic material found between the soft outer shell and hard inner shell of the coconut. Its function in nature is to protect the fruit of the coconut and in its natural state, this fiber is resistant to disease and insect infestation. These qualities have made it an ideal product for certain horticultural uses, including the liners we make for our hanging and decorative planters. Woven from 100% natural coconut fiber, our Cocomoss liners contain no glue or additives that could potentially counter the fiber's beneficial effects. Insects do not live in the fiber, and any excess water drains through the planter greatly reducing the possibility of disease. The fiber does not absorb water the way sphagnum moss does and so will not compete with the plant for available moisture during times of stress. Finally, the liner allows air movement through the basket, enabling the roots of the plant to "breathe" promoting stronger development and increased top growth.

How long will Coco Fiber Last?

Depending on your climate an Austram liner will last three to five years and possibly even longer with just a minimal amount of care. In wintery areas, when the growing season ends, simply compost the plant and store the basket and liner in your shed or garage until the next season. Leaving the unplanted basket outside for the winter will shorten the life of both the basket and liner. In year round climates, simply rotate out plants as needed and the liner should last for three years

How do I Plant in Coco Fiber?

First select the plants you wish to use in your design, giving consideration to whether the basket will be in a sunny or shady location. As a rule of thumb, it is a good idea to select plants with similar growing requirements. The size and number of plants will depend on the size of the basket you have selected, and how quickly you need the basket to be ready for show. Next, fill the basket to within two to three inches from the top rim with a high quality commercially available potting soil. Be sure to select one that has peat moss, bark, perlite, or some other water retaining material. (If starting from cuttings, fill the planter right to the top). See chart below. Place the plants in the basket according to your design, starting in the center, and working to the outer rim. Press in firmly but gently, and then fill almost to the top with soil. It is a good idea to press two or three slow release fertilizer tablets about ½" to 1" into the soil mix at this time, following the manufacturer’s directions. Water the basket thoroughly, so that the soil level settles to within ½" to 1" from the top of the liner, creating a shallow reservoir.

How do I water a Coco Fiber Planter?

The best time of day to water your hanging basket is in the morning, but if your plants are showing signs of stress, you should water right away. Push your finger about 1" into the soil. If it is damp or wet, the basket does not need watering. If it is dry or just barely moist, it should be watered. Fill the space between the top of the soil line and the top of the liner with water allowing it to filter down through the soil. Continue this procedure until the excess water starts draining through the bottom of the liner. If the soil was dry to the touch before watering and the water passes through the basket too quickly, it could be that the soil ball has compacted allowing the water to run down the inside wall of the basket. (This can happen with any planter). One solution is to immerse the basket in water until the soil ball soaks up enough moisture. If the problem persists, ask your garden center about adding a commercial wetting agent to the soil

What is Timberblend?

Timberblend is a patented fiber-clay material which is more resistant to breakage and lighter than comparable products made of other materials. They contain anti-UV and aging additives, are environmentally friendly so they can be re-cycled and can withstand temperatures ranging from 40 degrees below zero to 158 degrees above (Fahrenheit). The products include pumpkin planters, oval planter, urns, large diameter planters and marble like finished planters

What Material is used to Manufacture Austram’s Watering Cans and Vases?

All our watering cans are galvanized to inhibit rusting and assure long life cycle. The watering cans and vases are available in multi sizes for multi use. The mini watering cans are perfect for decorative use. Watering cans are also available in 1, 1.5 and 2 gallon sizes. All are offered in several very decorative colors.